Benefits

With HOSPICE PARTNERS ON CALL, you can rest assured that your patients, families and staff will receive the best possible after-hours assistance. We bring clarity, knowledge, a calm voice and a seamless care experience to every situation.

We provide:

Specially Trained StaffSpecially Trained Staff

Our customer service representatives are qualified to respond quickly and efficiently so our nurses can give their full attention to the clinical needs of your patients and their families. Employee burnout will also be prevented because working regular shift duty and after-hours duty will be a thing of the past.

  • Our staff members are specially trained in hospice and palliative care, with the added bonus of focused instructions on how to properly function in a high-call-volume service environment.
  • Every staff member possesses the poise, expertise, knowledge and sophistication to reliably provide the support and response to your patients, families and medical staff.

Advanced TechnologyAdvanced Technology

After hours calls are automatically routed to HOSPICE PARTNERS ON CALL via your designated number and there is also a live 24 hour chat room capability on our website for discussion and immediate response to inquiries.

  • Our triage call center provides you with the ability to access call center metrics and monthly key performance indicators, allowing your facility to measure and market your excellence in after-hours response for patients and families.
  • After hours calls are automatically routed to HOSPICE PARTNERS ON CALL via your designated number, thus eliminating multiple pages to the field staff.

A Sense of ConfidenceA Sense of Confidence

You will also improve the function and efficacy of your after-hours call service and, as a result, raise your patients and their family’s level of confidence and assurance in your facility and your employees.

  • Capitalize on the benefits of having a call center with triage capability and increase the confidence that your patients and their families have in your facility.
  • Prevent employee burnout that is a consequence of working regular shift duty and after-hours, thus improving execution and upgrading your after-hours performance.